一、360°全景词汇
消遣活动:
magazine 杂志
movie 电影
music 音乐
TV programme 电视节目
TV series 电视剧
culture activities 文化活动
painting exhibition 画展
photo exhibition 摄影展
道歉:
understanding 理解
apology 道歉
apologize 道歉
deficiency 不足
fault 错误
trouble 麻烦
弥补:
compensation 赔偿
accommodation 住宿
sufficient 足够的
food 食物
二、360°全景高频句
我为飞机的廷误向您表示诚挚的道歉，希望您能理解。
I do apologize sincerely for the delay of our flight. I hope you can understand that.
2.很抱歉，我们会尽一切努力，避免类似事件再次发生。
I apologize and we’ll make every effort to avoid things like this happening again.
3.如果您有什么其他要求，请告知我们。
If you have any further requirement, please let us know.
3.航班廷误给您带来的不便，我深感抱歉。
I’m terribly sorry for the inconvenience it caused to you.
5.我想借此机会为在你们身上发生的事情道歉。
I’d like to take this opportunity to apologize for what happened to you.
6.我们的经理会为您处理赔偿事宜的。
Our manager will deal with the compensation matters for you.
7.您可以在休息室里稍事休息，等待您的航班。
You can have a rest in our lounge and wait for your flight.
8.我们会在候机大厅供应足够的食物和饮料。
We’ll supply sufficient food and drinks in the waiting hall.
9.如果有什么需要帮忙的，请马上告诉我们。
If there is anything that we can help, please tell us without hesitation.
10.我们稍后会和您联系相关的赔偿细节。
We’ll contact you later for the relevant details about the compensation.
11.我们为您带来了很多麻烦，希望您能理解。
We caused a lot of trouble to you. I hope you can understand us.
三、360°实最会话
Dialogue1
航班延误
很抱救，我们会尽一切努力， 避免类似事件再次发生。
l apologize And we’ll make every effort to avoid things like this happening again.
===================
Neal: What are you going to do for the delay?
Gemma: I do apologize sincerely for the delay of our flight.
Neal: Is that all? I’d like to claim a refund for the delay.
Gemma: I’m terribly sorry for the inconvenience it caused to you. We’ll offer some proper compensation to you.
Neal: So, what are you going to do? Just let us wait here?
Gemma: We’ll arrange accommodations for you as soon as possible.
Neal: Aright. I hope all the mess will be fixed soon.
Gemma: ! apogzge And we’ll make every effort to avoid things like this happening again.
Neal: OK. Then apology accepted
Gema；Thanks for your understanding
尼尔:对于飞机延误，你们打算怎么办?
我为飞机的延误向您表示诚挚的道歉。
尼尔:就这样吗?飞机延误，我要求退款。
对于这件事给您带求来的不便，我感到非常遗憾。我们会为您提供适当的补偿。
尼尔:接下来你们要怎么办?让我们在这儿等着吗?
吉玛:我们会尽快突快为您安排住宿。
尼尔:我希望能尽快解决这个麻烦。
吉玛:很抱歉，我们会尽一切努力， 避免类似事件再次发生。
尼尔:那我接受道歉。
吉玛:谢您的理解
dialogue 2旅客安置
方后我们会在候机大厅供应足够的食物和饮料。
We’ll supply sufficient food and drinks in the waiting hall later.
===============
Neal: It’s all your company’s fault for the delay of the flight.
Gemma: I am trribly sorry for the delay of the fight.
Neal: I’m wondering why the flight has been delayed.
Gemma: It’s due to the rainstorm. The flight cannot take off in such a bad condition.
Neal: But what about us? We’ve already waited for 5 hours.
Gemma: You could take a rest in our lounge. And we’ll supply suficient food and drinks in the waiting hall later.
Neal: Alright.
Gemma: And free magazines are available in the coffee bar. They may help you to kill some time.
Neal: It seems that I have no other choice.
Gemma: Thanks for your cooperation. I do apologize again.
都是你们公司的问题导致航班延误。
吉玛:对于航班延误， 我深感抱歉!
尼尔:我想知道航班为什么延误了?
吉玛:是因为暴雨。飞机无法在这样恶劣的条件下起飞。
尼尔:那我们怎么办呢?我们已经等了5个小时了。
吉玛:您然可以在休息室稍事休息。之后我们会在候机大厅供应足够的食物和饮料。
尼尔:好吧!
居东:而且咖啡厅还有免费的杂志可以取阅。这可以帮您打发一些时间，
尼尔:看来我别无选择了。
吉玛:感谢您的配合。我再次向您道歉。
迷你TIPS
飞机廷误或取消后，为了安抚旅客们的情绪，各个机场总是各出奇招，试图转移旅客的注意力。一般而言，机场会为航班延误的旅客提供免费的房间休息，里面包含免费的食物、饮料，以及杂志、电视等。除此以外，各个机场还花样百出地邀请各种艺术团在机场演出，比如魔术表演、杂技表演和乐器表演等。其实这些都不是难
度很大的服务项目，但是在航班延误时为旅客主动提供这些服务，一方面可 以安抚旅客的情绪，一方面也可以显示公司对旅客的诚意，以公司最大的努力取得旅客对航班延误的谅解。
