一、360° 全景词汇
贵重物品:
important documents 重要文件
commercial documents 商务文件
calligraphy and painting 字画
eleltronic products 电子产品
identity card 身份证
credential documents 机密文件
ancient coins 古钱币
digital devices 数码产品
digital single lens reflex 单反相机
fragile goods 易碎物品
jade 玉器
行李相关:
luggage 行李
baggage 行李
case 箱子
coveyor belt 传送带
cart 手推车
compensate 赔偿
insurance 保险
claim form 索赔申请单
fragile 易碎的
scratch 抓痕
broken 碎的
soaked 湿透的
其他词汇:
incredibie 难以置信的
cargo service 货运
reload 重新装载
re-collet 重新取回
deliver 运送
二、360° 全景高频句
- 您的航班号是多少?
What’s your flight number?
2.你总共遗失了几件行李?
How many pieces of luggage have you lost? - 航空公司会为您处理有关赔偿问题。
The airline will deal with the compensation for your losses. - 我们会继续为您查找，一有消息马上通知您。
We wll continue to look for it and will let you know as soon as we have any information about it.
5.您想要我们行李给送到哪里
Where would you want it to be delivered?
6.我们想和您确认一下。
We’d like to confirm it with you.
7.您能描述一下您的行李吗?
Would you please describe your baggage?
- 我们将在10个工作日内给您回复。
We will reply to you with 10 working days. - .您的行李有什么明显的特征吗?
Does your suitcase have any special features? - 您的行李已经找到，明天就会到北京。
Your bag has been found and will arrive in Beijing tomorrow. - 航空公司对给您旅途带来不便表示歉意。
The airline apologizes for causing you such inconvenience on the trip. - 如果没有问题，请您在这里签字。
If there is no problem, please sign here. - 您需要填写这张保险申请单，并把它交到航空公司的办公室。
You have to fll out this insurance claim form and submit it to the airline office.
三、360° 实景会话
Dialogue 1 行李损坏
您可以先填写这张保险申请单，我会把它交给航空公司办公室。
You may fill out his insurance claim form first and I will submit it to the airline office
====================
Maggie: Exuse me, miss.
MarS:: What can I do for you?
Maggie: I just found that the len of my camera was broken.
Mars: Did you put your camera in the suitcese.
Maggie: Yes.
Mars:I’m sory to tell you that camera is not allowed to consign.
Maggie: Really? But nobody told me while I was checking.
Mars: Maybe they didn’t notice that, but it is beyond the insurance.
Maggie: Why? It was your negligence. I think your company should compensate for that.
Mars: Well ,You may fill out this insurance claim form first and I will submit itto the airline office.
Maggie: All right. When will I get the feedback from your company?
Mars: About 10 working days.
Maggie: Thank you very much.
玛吉:女士，打扰一下。
马兹:有什么可以帮助您的吗?
玛吉:我刚刚发现我的照相机镜片坏了。
马兹:您把照相机放在行李箱了吗?
玛吉:是的。
马兹:很抱歉地告诉您，照相机是不允许托运的。
玛吉:真的吗?但是托运的时候没人告诉我啊。
马兹:可能他们没注意到这个，但是这个确实不在承保范围内。
玛吉:为什么?这是你们的疏忽。我觉得你们公司应该赔偿我。
马兹:嗯，您可以先填写这张保险申请单，我会把它交给航空公司办公室。
玛吉:好的。你们公司多久能给我答复?
马兹: 10个工作日以内。
玛吉:非常感谢!
Dialogue2 行李遗失
我们会继续为您查找，一有消息马上通知您。
We will continue to look for it and will let you know as soon as we have any information about it
=================================
John: Good morming. miss. Can I help you?
Helen: Yes, I could not find one of my suitcases.
John: Don’t wory, miss. What’s your flight number?
Helen: CA132.
John: OK. Let me check it for you. Please wait a moment.
Helen: All right.
John: The baggage of CA132 has been cleared.
Helen: What? What about my suitcase? Where is it?
John: Calm down, miss. Please fill in this form first. We may keep your personal information. And we will continue to look for it and will let you know as soon as we have any information about it.
Helen: well, it seems that there is no other choice.
约翰:上午好，女士，有什么我可以帮您的?
海伦:我有一个箱子找不到了。
约翰:别着急，女士。您的航班号是多少?
海伦: CA132。
约翰: 好的，我帮您查一下。请稍等。
海伦: 好的。
约翰: CA132次航班的行李已经全都清下机了。
海伦:什么?那我的箱子呢?去哪了?
约翰:女士，请冷静。请先填一下这张表，我们会记录您的个人信息。会继续为您查找，一有消息马上通知您。
海伦:看来也没别的办法了。
迷你TIPS
根据2017飞机托运行李最新规定，行李分为托运行李、自理行李和随身携带物品。国家规定的禁运物品、限制运输物品、危险品以及具有异味或容易污损飞机的其他物品，不能作为行李或夹入行李内托运。不得夹入行李内托运的物品主要包括:小而贵重的物品:现金、证券、汇票、信用卡、珠宝、相机。急用物品:药品、钥匙、
护照、旅行支票、商务文件。不可取代的物品:手稿、祖传物。易碎品:眼镜、玻璃容器。上述物品应随身携带，或放在可置于座位下面的随身携带的行李中。航空公司对托运行李内夹带上述物品的遗失或损坏按一-般托运行李承担赔偿责任。旅客不得携带管制刀具乘机。管制刀具以外的利器或钝器应随托运行李托运，不能随身携带。
